FAQs

Where does my scrunchie come from?

All scrunchie materials are locally sourced, designed, and handmade in Calgary, Alberta, Canada.

 

I would love to carry scrnch in my store! Do you provide wholesale options? 

First off, thank you for loving scrnch! We currently do have select retail partnerships that you can explore here.  If you are hoping to sell scrnch in your boutique or studio, please send us an e-mail to inquire if there are available opportunities at this particular time.

 

scrnch would be the perfect giveaway. Would you be willing to partner?

Yes! Of course! We love these partnerships. Please drop us a line with your ideas!

 

Where do we ship?

All scrunchies are shipped through standard letter mail with Canada Post. We currently ship to Canada & the U.S. We have provided you with the option upon checkout to "track" your package as we know this is important for those custom or larger orders. If you need your scrunchies sooner, send us an email and we will work with you directly to get it to you sooner for an additional cost.

Please Note: We cannot be responsible for incorrect/incomplete shipping addresses. Orders returned due to address error will be subject to a reshipping fee.

 

Do you take custom orders?

These are our favourite!  We love creating custom orders-- wedding parties, bachelorettes, bridal showers, party gift bags, reunions... You name it! Please send us an email as soon as you think of the idea, and we will work with you directly to meet your requests.  Custom orders may require a slightly longer time frame, but are always extra special.

 

I have super thick hair! Will your scrunchies keep my hair tied up tightly? 

We have tried scrnch in many different hair types and lengths and find that they hold up any hair type! A typical tie is two loops, however, if you have finer hair, you may be able to wrap your scrnch three times. We have a limited line of petite scrnch (thinner), that are more subtle and can be easily wrapped three times since there is less fabric. If this is something that interests you in a particular fabric, just e-mail us! 

 

I notice you sell scrunchies with a removable tie, but I don't see this option for the scrnch I would like?

Our scrunchies are made specially for you! When we receive your order, we will carefully sew your unique choice of scrunchies.  Our removable ties are definitely unique, as they can be worn on their own, or tied to your scrunchies to look like a bow.  Most of our scrunchies can be sold with a tie if there is leftover fabric, so if you don't see the option, just shoot us a quick note and we'll get back to you asap before you complete your order!

 

My scrnch doesn't have a product label, should it?

We are currently testing our favourite Canadian-made labels. If your scrnch does not have a label sewn in, you have an OG scrnch ;) We trust that if you love your scrnch, you will share this with friends and family. Thank you to our lovely scrnch fam!

 

How can I wash my scrnch to keep it fresh and clean?

Washing instructions: Hand wash your scrnch with bleach-free cleaner in cold or lukewarm warm, and lay flay to dry. You will likely need to give it a little love when it has fully dried (wear it, fluff it up a bit!). Just be gentle with it and it should last you a long time!

 

My new scrnch product looks a bit different from the product photo on your website and/or Instagram account. Why is that?

Like anything online, our fabric colours and patterns can vary slightly from what appears on your screen to what you receive in person. Your computer or phone screen brightness and resolution can appear slightly different than the actual product. At scrnch, we do our best to share unique fabric fibres, colour descriptions, and display the product as to best market each scrunchie. We're sorry if you were expecting something different!

 

I ordered a various selection of scrnch, and some of them feel or appear to be different sizes. Why is this?

We're glad you asked!  Each fabric's fibres are woven uniquely and are of different thickness. For example, a velvet scrnch will feel and appear to be "larger" or "thicker" than a linen scrnch. This is totally normal and is due to the chosen fabric itself! The measurements of each scrnch are the same, as is the elastic length.

 

When can I expect my order?

All scrunchies are made upon order, so we ship them within a week of you ordering. You can expect your order within 10 business days following drop off at Canada Post. You will receive a confirmation when your order has shipped (this is the 'fulfillment e-mail' letting you know it is ready to go out in the mail!).

 

Where can I buy a scrnch in person?

Check our 'Where to Buy' page to see where you can get one in person!

 

I have submitted my order.  Can I still cancel it?

No worries! Please email us within a day of your order and we can help you cancel or change your order to suit your needs.

 

Will you refund my order?

All refunds must be submitted within 14 days upon purchase. It will be up to you as the customer to pay for the return shipment of your products. A refund will not be issued until your product has been returned and assessed by us.